After the visit

There is a final phase of the Guest Experience Cycle. This is the follow-up after the visit. Something which is quite normal within the hotel…

Actual visit

Finally the guest arrives. From now on the judging starts and the devil is in the details. In logical order, here is what the guest…

Before the visit

So reservations are made, agendas blocked and the guest proceeds to the next step in the Guest Experience Cycle. What happens between making a reservation…

Reservation

When your guest has decided where to go, it is time to make a reservation. For now we cover only the part where they make…

Orientation

The first step in the Guest Experience Cycle is the orientation-phase. During this phase any possible customer is looking for a suitable place for a…