After the visit
There is a final phase of the Guest Experience Cycle. This is the follow-up after the visit. Something which is quite normal within the hotel…
There is a final phase of the Guest Experience Cycle. This is the follow-up after the visit. Something which is quite normal within the hotel…
When it is time for the guest to leave, you want them to do that with a happy feeling. All has gone well so far…
Finally the guest arrives. From now on the judging starts and the devil is in the details. In logical order, here is what the guest…
So reservations are made, agendas blocked and the guest proceeds to the next step in the Guest Experience Cycle. What happens between making a reservation…
When your guest has decided where to go, it is time to make a reservation. For now we cover only the part where they make…
The first step in the Guest Experience Cycle is the orientation-phase. During this phase any possible customer is looking for a suitable place for a…
Before a guest decides to visit your establishment, there are several stages which they go through. In 7 steps we cover the guest experience-cycle to…