Category: Types of Guests

They might throw it at you right away. Or maybe when you are just in the process of making or serving their order: “I am…

Depending on different parts of the world, tips are anything from essential to being rude. In general terms, we never say no to free money…

Humans are predictable in many ways. When ordering a drink this is especially true. And it makes sense, if you have a favorite drink then…

That lovely old regular comes in and brings you a present. Sweet and touching. These are our guests which give us light. The present can…

When you work in hospitality, you probably are an easy spender. It is just in your nature to not be cheap. Sure you do not…

Some people do not have any saying at home or at work. They are bossed around everywhere they go. So when they finally encounter anyone…

If you encounter the character who doesn’t really have any reason to return to the darkness they came from, you only realize when it is…

Customers that shout, snap their fingers or whistle for attention. They seem to be lost in reality or really are looking for their lost pet.…

There are several ways a customer can behave inappropriate towards staff members, physically and verbally. Both can be damaging for an employee just trying to…

This person craves attention. It doesn’t really matter where they get it from. Preferably from everyone in the room. Having this person in your venue…