Drinking etiquette
Of course there are some social rules which are preferable when drinking. So when working in a bar you should definitely be aware of those…
Business etiquette
The typical etiquette‘s which are used while at work or in any business matter. These are not always easy and require practice and maybe a…
Social etiquette
Social etiquette is the behavior of an individual in public. The standard which you should try to maintain at work, and if possible in daily…
Etiquettes in hospitality
What are etiquette‘s and why are they needed? First to define etiquette‘s in simple words; proper behavior which distinguishes a person from other creatures and…
Online sales
The technique which if often most difficult for hospitality professionals is: online sales. But it is a great way to market your venue and usually…
Customer card
Your customer likes to feel special and appreciated. What better way to do that with some freebies. It also works well to create re-occurring business.…
Specials
Selling your items by offering promotional specials is very effective. When you mention a drink being “only for today” or a special dish which runs…
Downselling
At first this might seem a little weird, to down-sell a product. It means giving a cheaper suggestion to substitute the more expensive one. However…
Upselling
Probably this is the most heard sales term in hospitality: Up-selling. In general it means you make suggestions to your guest about the menu. You…
Sales techniques
A very important skill in all trades: being able to sell your products. There are many different techniques which can help you sell products easier and…