Typical guests
When you’ve been working in hospitality for a while, you know what this is about. The typical ‘characters‘ we all encounter, and that is not always…
After the visit
There is a final phase of the Guest Experience Cycle. This is the follow-up after the visit. Something which is quite normal within the hotel…
Departure
When it is time for the guest to leave, you want them to do that with a happy feeling. All has gone well so far…
Actual visit
Finally the guest arrives. From now on the judging starts and the devil is in the details. In logical order, here is what the guest…
Before the visit
So reservations are made, agendas blocked and the guest proceeds to the next step in the Guest Experience Cycle. What happens between making a reservation…
Reservation
When your guest has decided where to go, it is time to make a reservation. For now we cover only the part where they make…
Orientation
The first step in the Guest Experience Cycle is the orientation-phase. During this phase any possible customer is looking for a suitable place for a…
Guest Experience Cycle
Before a guest decides to visit your establishment, there are several stages which they go through. In 7 steps we cover the guest experience-cycle to…
Gambling
Even though there are many different ways of gambling, in hospitality it is usually slotmachines. These machines can offer different kind of games but none…
Drugs
Handled very differently around the world: drugs. And it comes in many shapes and variations with an equal amount of effects on the human body…